Overview
Realppmalleu provides informational content and may offer goods and services. This policy outlines our approach to returns and refunds in compliance with the Australian Consumer Law (ACL). Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Your Rights Under Australian Consumer Law (Consumer Guarantees)
Under the ACL, you have automatic consumer guarantees. If there is a major failure (e.g. goods or services are not fit for purpose, not as described, or have a major defect), you have the right to choose a refund or replacement. For other failures, you may be entitled to repair or, if repair is not possible, replacement or refund. These rights cannot be excluded by any store policy or terms. We do not use language that denies these rights.
What We Offer
We will provide a repair, replacement or refund where required under the consumer guarantees. For goods or services that do not meet the guarantees, you may be entitled to a refund or replacement for a major failure, or repair (or replacement/refund if repair is not possible) for other failures. Contact us to discuss your situation and we will work with you to resolve it in line with the ACL.
Digital Content and Services
For digital products or services, the same consumer guarantees apply. If the product or service has a major failure or otherwise fails to meet the guarantees, you may be entitled to a refund, replacement or other remedy. Contact us to discuss your situation.
How to Request a Refund or Remedy
Contact us at admin@realppmalleu.world or call +61 7 3229 9355 with your order details and reason for the request. We aim to respond within 5 business days.
Processing Time
Approved refunds will be processed within 10 business days. Refunds will be credited to your original payment method where possible.
Contact
Level 6/141 Queen St, Brisbane City QLD 4000, Australia. Phone: +61 7 3229 9355. Email: admin@realppmalleu.world.
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